San Diego’s Get It Done portal puts neighborhood reports in one place

San Diego residents do not need to guess which department handles every routine neighborhood problem. The city’s Get It Done website organizes service requests by issue, offering a common entry point for reports about streets, sidewalks, waste and other public spaces.

The listed categories include potholes, streetlight problems, graffiti, illegal dumping and missed trash collection. Selecting the matching category helps direct the report. The portal also provides a way to view reports, useful when checking whether a concern has already been logged.

On the mobile app, the city explains how residents can add a photo and identify the location on a map. A precise location and a short description make the problem easier to identify.

This is a route for routine service requests. The city directs emergencies to 911 and lists separate telephone contacts for urgent concerns on the Get It Done page.