San Jose 311 lets residents report a problem and follow the request
The city’s website and app cover potholes, graffiti, streetlights and other neighborhood concerns.
San Jose’s 311 service gives residents a way to file and track requests without first identifying an individual city employee. The city says requests submitted through its website or mobile app reach the relevant service team for review and an outcome update.
The service includes potholes, graffiti, illegal dumping, abandoned-vehicle concerns and streetlight outages. Residents who do not use a smartphone can begin through the city’s website instead.
Not every issue belongs in the same queue. The city’s Report Issues directory distinguishes 311 requests from other concerns, including private-property code issues and certain transportation problems. Checking that directory first can help identify the right channel.
Use the current service page to check availability and describe the issue clearly. A report starts the city’s review process; it does not promise a particular repair date or outcome.
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Source: City of San José.
Prepared with AI assistance from the cited sources.
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